Support

How can we help?

Most questions are answered by a quick fix below. If not, write to us — a real person reads every message.

Fill in the form below and it lands in our support inbox. We reply by email.

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Quick fixes

No stress reading yet?

  1. Wear your Apple Watch — it records heart rate through the day.
  2. On iPhone, open Settings › Health › Data Access & Devices › StressMonitor and turn on Heart Rate, Resting Heart Rate and HRV.
  3. Pull down on Home to refresh.

Widget or watch not updating?

  1. Open StressMonitor once — it hands fresh numbers to widgets and your watch.
  2. iOS limits how often widgets refresh, so they can lag by up to 20 minutes.
  3. Keep your iPhone and Apple Watch paired and nearby.

Plus missing on a new iPhone?

  1. Sign in with the same Apple Account you bought Plus with.
  2. Open the Plus screen in StressMonitor and tap Restore purchases.

Turn cloud AI off

  1. Open StressMonitor › Settings › AI.
  2. Switch off AI analysis. Explanations then come from your iPhone or the app's own templates.

Contact us

Send us a message.

Questions, bugs or ideas — it all lands in our support inbox, and a real person replies by email.

We only use these details to reply to you. See the privacy policy.

FAQ

Common questions.

The short answers people ask for most.

Do I need an Apple Watch?

Yes. StressMonitor reads the heart rate your Apple Watch records in Apple Health. Without a watch there's nothing to read — and it never measures with the camera.

How is stress % worked out?

It compares your heart rate in each 10-minute window with your own average from the last 60 days. Workouts, the recovery after them and sleep are left out, so a run doesn't count as stress.

Why is my stress high when I feel fine?

Stress % describes how your body is responding, not how you feel. Caffeine, a short night, illness or simply climbing stairs can raise your heart rate. Open the spike to see the likely cause.

Is StressMonitor a medical device?

No. It describes how your body is responding, for everyday wellness. It doesn't diagnose or treat anything. Talk to a doctor about any health worries.

Where does my data go?

Your health data stays on your iPhone and Apple Watch. Cloud AI only runs if you tap Allow, and analytics never include health data. The privacy policy has the details.

How do I cancel Plus?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose StressMonitor Plus.